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Refund Policy

Fixed price fares must not deviate from the drivers chosen route. Any deviation will result in the journey reverting to a fare decided by Clayhall Executive Cars (Or any other company trading under the name of Clayhall Executive Cars) who will decide the charge according to the additional mileage and delay caused either by passenger or by the prevailing traffic conditions.

After the flight has landed we allow 60 minutes (unless you choose your own arrival time on the booking e.g. send after 75 minutes) for passenger to meet the driver at the designated meet up point. If this is exceeded then an extra amount for the additional waiting time will be charged on top of the original charge for the journey. The charge for the waiting time will be decided by Clayhall Executive Cars Limited (Or any other company trading under the name of Clayhall Executive Cars) depending on the type of the vehicle being used for the particular journey.

Normal luggage assumes that 1 Medium Size suitcase and 1 piece of hand luggage 56cm(H)*45cm(W)*25cm(D) (approximately 22 inches x 17.5 inches x 9.85 inches). Per person, any luggage that the PHV cannot accommodate is the responsibility of the passenger.

Any journey cancelled less than 24 hours prior to booked time will result in a charge to the customer’s credit/debit card. The amount to be charged in such situation will be decided by Clayhall Executive Cars Limited (Or any other company trading under the name of Clayhall Executive Cars) depending on the pickup distance/place/parking or other charges subject to a minimum of £25.00.

Any journey cancelled more than 24 hours prior to booked time will result in a £0.00 charge of the journeys amount to the customer credit/debit card.

Clayhall Executive Cars Limited (Or any other company trading under the name of Clayhall Executive Cars) cannot be held responsible for any loss financial, professional, missed connection times, flights, trains, due to the PHV not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the wrong booking information by the customer or customer booking online but not receiving any confirmation from Clayhall Executive Cars Limited (Or any other company trading under the name of Clayhall Executive Cars). Customer must receive confirmation before the journey, All bookings made online are subject to confirmation by Clayhall Executive Cars Limited (Or any other company trading under the name of Clayhall Executive Cars) prior to the booking time.

Where journeys are booked from Airports, Train Stations, and Seaports the onus is on the passenger to locate the PHV and not the PHV driver to locate the passenger, on booking any such journey we will give a definite pick-up point that the passenger must locate, any failure on the passengers part to locate the PHV will result in a charge to the customer’s credit/debit card. The amount to be charged in such situation will be decided by Clayhall Executive Cars Limited (Or any other company trading under the name of Clayhall Executive Cars) depending on the pickup distance/place/parking or other charges subject to a minimum of £25.00.

Any fouling of the PHV by any passenger will result in a charge of a minimum of £25.00 dependent upon the severity of the fouling.

Clayhall Executive Cars will prosecute any person who causes damage to any PHV booked through us.

The driver has the right to refuse any passenger that he feels may be a threat to him/her or vehicle.

The material contained in this website is provided for general information only and does not constitute acceptance of any bookings that may be made. We accept no responsibility for loss which may arise from reliance on information contained in this site or from any PHV bookings made on this site.

It is your responsibility to print and keep Clayhall Executive Cars Limited (Or any other company trading under the name of Clayhall Executive Cars) booking confirmations/Proof of payment with you all the time because it has our telephone numbers printed and confirmation of your payment on it.

It is your responsibility to Clayhall Executive Cars Limited (Or any other company trading under the name of Clayhall Executive Cars) to inform us of any change of journey/plan or if you missed the flight/ferry/cruise connections. If you inform us the of the new flight/ferry/cruise details we will change the journey date/time without charge, If we are not informed of this and a driver is dispatched, you would be liable to pay a cancellation fee (as stipulated within our T&C’s)

In order to make your bookings as easy as possible, we also offer an account facility to companies and individuals which must be approved in advance. For further information: Please email us at: cecgroupltd@googlemail.com

copyright 2022 by Clayhall Executive Cars.